Achieve More by Doing Less
I had a rough week. Earlier, two clients requested information from me via a messenger. At that time, I was busy with other works. Instead of delegating the information request to my staffs, I did it myself. My justification was the task only takes five minutes. The delegation takes as much time.
Two days later, the client complained that I have send them the wrong information. I called to apologise to the client and got my staff to deliver the correct information. The whole drama took an hour. It damaged the relationship and have taken time away from other important tasks.
If I have delegated the work, and focused on the important task, there is no need to waste that hour. I was busy but I was not effective. Even if I did not delegate the work, I could have just taken my time to prepare the information for the client. Getting things done does not equal to results. Getting the right things done is getting the right result.
Focus on the right things and the right results, but busyness.